Our Quality Policy for 3D Printing Services
All customers are entitled to a demo print, which will show an approximate finished result using customer defined or calculated settings.
Products are not considered defective if:
There are visible lines, to the naked eye, from layers after printing. (We strive to minimize these and be as smooth as possible)
There are traces of surface treatment due to the support structures which were used during printing. (We can print many supports, and often remove every trace of them, but it depends on the individual model being printed)
The presence of thin filaments on the surface of the printed object. (These are caused chiefly by speed printing and can be cleaned up with a hot air dryer on low, we can do this as a free courtesy for you)
The internal structure can be visible through the glimpse of light.
Traces of lines where the printer goes from one layer to the next layer.
Visible distinct lines on the bottom surface of the 3D object.
Unless otherwise specified, the positional accuracy (difference between positions of 3D printed part’s surface compared to the position of the 3D model's surface) is not more than 0.3mm.
[If printing positional accuracy is not defined by the customer, your values will be calculated by several different slicing programs, and the optimal values will be used. Typically, this is within 0.1mm to 0.2mm
Values lower than 0.1 will be individually considered depending on the complexity of the part. Values lower than 0.1 will result in slower completion times, which could impact bulk orders. We will advise you of this before the first object is printed.
Products are considered to be defective if:
Top surfaces are not closed properly or come out bumpy.
Irregular circles: Circles come out misshapen and lines are not properly touching.
Corners of the 3D Print lift and detach from the platform.
Parts of the 3D Print shift along the X or Y axis.
3D Prints gradually lean over.
Parts of or entire walls of the print are not fused and touching.
The lowest parts of the print appear to shrink before reaching the proper dimensions.
First layer not sticking/parts are coming loose.
Stringing: Unwanted strands of the plastic span across the print.
Waves/shadows appear in the print.
Ugly overhangs: The lower surface of overhangs come out ugly.
Lines are overly visible or spaced apart on the first layer.
Very thin strands of plastic appear on the surface of the print.
The resolution, infill and wall thickness stipulated by the customer is not met
Despite the fact that 3D printing parts are produced from filament using FDM-technology, the surface of the final product cannot be expected to be perfectly smooth. To improve it, the following methods are suggested:
Print with the highest resolution possible for the printer (For example, the resolution of the Ultimaker’s 2 is 20 microns - 0.02 mm). However, such settings may result in different printing defects and significantly lengthen the time of printing.
Post-processing. The surface can be smoothed out by sanding it with sandpaper or refining it with a needle-file, however, you should be cautious of dust.
We typically lightly finish every print so they look and feel nice out of the box, at no charge.
Treatment with different solvents. The surface can be smoothed out perfectly by using solvents, such as acetone for ABS-plastic or Dichloromethane for PLA-plastic (relatively toxic). The print can be dipped into a container with a solvent or treated with vapor. It is important to keep in mind that solvents can dissolve the outer layers of the 3D Model more than is necessary, thus ruining it. When working with solvents one has to be extremely careful. All work must be carried out in a well-ventilated room. Also, one should use safety equipment to protect eyes, respiratory organs, and skin.
We are an eco-conscious company, and do not work with certain solvents unless individually agreed upon my both parties to be absolutely essential for the print to work. Whenever possible, we avoid this method of post-processing.
We promise to:
Use sturdy and undamaged boxes with all flaps intact.
Use double-wall boxes for heavier items.
Wrap items individually with cushioning material and center them in cartons away from other items and away from the sides, corners, top, and bottom of the box. Use adequate cushioning material.
Place items that might be damaged by normal handling, such as soiling, marking, or application of adhesive labels, in a protective outer box.
Use fillers to fill void spaces and prevent movement of goods inside the box during shipping.
Use the H taping method for sealing your package. Close and tape the inner box using the H taping method. This will help prevent accidental opening.
Restrict product movement inside the box using a filler like crumpled newspaper, loose fill peanuts, or other cushioning material.
Ship fragile products individually, wrapping them in a minimum 3" thickness of an air-cellular cushioning material.
Fill any void spaces with more cushioning material.
Wrap all items separately
Use strong tape designed for shipping
Use a single address label that has clear, complete delivery and return information